Atlas

Messages of the Day (MOTDs)

June 2, 2023:
Duplicate Titles, Title Amendments, and Lienholder Maintenance Requests

Please DO NOT send Applications for Duplicate Titles, Title Amendments/Corrections, or Lienholder Maintenance to the EVR Department or to the attention of the EVR Department. These applications must be sent to the Title Division, as noted on the application, for timely processing.

Thank you for your cooperation!

May 23, 2023:
Requests for Reauthorization - Effective May 23. 2023

There is a current issue with receiving faxed Requests for Reauthorization. DO NOT FAX Reauthorization Requests until further notice!

Instead, email all Requests for Reauthorization to MassDOTEVRReauths@dot.state.ma.us for processing. If you sent a Reauthorization Request via fax on May 23rd, resend via email to be processed.

Thank you for your cooperation!

May 5, 2023:
Redesigned Red Sox Plates - Effective May 8, 2023

May 3, 2023:
Error Resolution - Reminder

If you need assistance correcting an error made on an EVR transaction, review your EVR Error Resolution Manual.

For Error Resolution, you must call your Service Provider Help/Support Desk. Your Service Provider Help/Support Desk will contact the appropriate parties for error resolution and instruction.*

Only contact your EVR Compliance Officer with questions regarding RMV Policy. Compliance Officers are not able to correct errors on transactions.

*NOTE: If you are instructed by your Service Provider Help/Support Desk to contact an EVR Compliance Officer for an error correction, please take the name of the representative that you spoke with and let your Compliance Officer know.

April 19, 2023:
B2B Requirements for EVR - Effective May 2, 2023
REG128 - B2B Center Cover Sheet

April 14, 2023:
Taxi Registration Requirements - Effective May 1, 2023

April 7, 2023:
New EVR Policy for Registering "New" Vehicles on EVR - Effective Monday, April 10, 2023

Due to the high number of discrepancies being found when the Manufacturer's Suggested Retail Price (MSRP) is being entered into EVR Transactions for "New" vehicles, there is now a requirement that a copy of the vehicle's federally-required Monroney label (Window Sticker) is scanned into any transaction processed for a "New" Vehicle. This can be tagged as "Other" in the EVR Transaction.

• Non-Resident Short-Term Registration - New Transaction - Effective April 5, 2023
• Non-Resident Short-Term Registration Transaction Checklist for Dealers 
• Non-Resident Short-Term Registration Standalone Insurance Certificate (this form can be found at www.mass.gov/rmv under RMV Forms and Applications)
• Non-Resident Short-Term Registration Plate Information Sheet (found on www.mass.gov/rmv)
• How to Apply for a Non-Resident Short-Term Registration (found on www.mass.gov/rmv)

March 31, 2023:
Incorrect Make on Inquiries

It has been brought to our attention that inquires are returning with the make of FROD instead of FORD. Our RMV/EVR Developers are working on getting this corrected. There is currently no ETA for resolution and this is only affecting Inquiry Transactions. Please process as normal.

March 23, 2023:
MSRP (Manufacturer's Suggested Retail Price)

There has been a reported increase of EVR transactions found where the MSRP values which are much higher than the actual MSRP are being entered into the transaction by Individual EVR Participants. This causes our customers to receive an inaccurate Excise Tax bill. Please ensure that you are reviewing that the MSRP value that you are entering is correct before you finalize your transaction!

March 23, 2023:
Book Values for Casual Sales - Update

March 16, 2023:
IMPORTANT – Cheng Auto Sales, JMJ Auto Sales, and Unique Auto Detailing

As a result of a compliance review, the Massachusetts State Police has determined that "Cheng Auto Sales" (Florida), “JMJ Auto Sales” (Florida), and "Unique Auto Detailing Inc" (Lowell) are not legally permitted to sell vehicles in either state. 

Effective immediately, DO NOT process any transactions from these dealerships!

If you encounter any transaction requests from these dealerships or from a vehicle owner who purchased a vehicle from one of these companies, immediately contact your RMV Compliance Officer.

Failure to comply will result in a suspension/revocation of your EVR Permit.

February 24, 2023:
Out-of-State (OOS) Registrations and Title with a MA Address

February 22, 2023:
Title Processing - REMINDER

On EVR, you CANNOT process a title that has been signed over to an insurance company. This is because, depending on the age of the vehicle, it must either go through the Salvage Title process or a new Reconstructed Title must be issued.

As an Individual EVR Participant, you are responsible for reviewing the title assignments to ensure that titles that are signed over to an Insurance Company on any assignment are sent to a RMV Service Center for the proper processing.

Please refer to EVR Rules for Title Processing for additional information. This document also can be found on the ATLAS Business Partner website on the Training & Support page.

Failure to follow EVR/RMV policy may result in suspension and/or termination of your EVR Permit and removal from the EVR Program.

February 1, 2023:
Entering New Jersey Title Numbers into EVR Transactions

January 17, 2023:
EVR Processing and NMVTIS Holds – REMINDER
It has been brought to our attention that there has been again an influx of transactions processed by EVR locations that are having holds put on the titles by the NMVTIS (National Motor Vehicle Title Information System) Team due to the incorrect documents being scanned into the EVR transaction or for incomplete and poor scan quality upon review. These holds have a negative impact on our customers as well as your EVR location!

As the Individual EVR Participant, you need to carefully review that the correct documents are being scanned in to your EVR transaction and that the scans are compliant with the Document Scanning Policy listed below. It is your responsibility to verify that you have the correct and completed documents when you are processing a transaction.

Document Scanning Policy
Document Scanning Standard: Color, 300DPI, two sided, in PDF format. All documents scanned into your transaction MUST meet the Document Scanning Standard set forth by the RMV to be compliant with the EVR Permit Terms. All scans MUST be legible. There are no exceptions to these scanning standards. If you are being contacted by your EVR Compliance Officer because your scans do not meet the standard and/or are illegible, you must immediately resolve this with your scanning equipment and software interface before any additional EVR processing is done. If your location has ongoing issues with the standard scanning and illegible documents, you will risk removal from the EVR Program.

January 10, 2023:
Revised Policy - RTA and Insurance Verification - Effective January 1, 2023

December 30, 2022:
Registration Identity Requirements
Review the above training update issued on 12/30/2022 for additional clarification regarding Foreign Passports and Social Security Cards for transactions that have to be processed at an RMV Service Center.

Reminder
There is no change to the EVR requirement of only processing transactions for your customers that have a valid unexpired Massachusetts License, ID, Permit, or a valid unexpired Out of State (OOS) license.

All EVR transactions must have a copy (front and back) of the customer's valid, unexpired Massachusetts License, ID or Permit, or a color copy (front and back) of the customer's valid, unexpired Out of State (OOS) license scanned into the EVR transaction you are processing.

December 23, 2022:
Registration Identification Requirements
Effective Friday, December 23, 2022, Out of Country driver’s licenses will no longer be acceptable as a form of identification for customers applying for a registration for a motor vehicle or trailer.

What is NOT changing for EVR:
EVR locations can only process transactions for their customers who have a valid, unexpired Massachusetts License, ID, Permit, or a valid unexpired Out of State (OOS) license.

What IS changing for EVR:
Insurance Locations on the EVR Program are now required to scan a black and white photocopy (front and back) of a customer’s valid, unexpired Massachusetts License, ID, Permit, or a color photocopy (front and back) of the customer’s valid, unexpired Out of State license into the EVR transaction.

All EVR Locations will need to scan the copy of the customer’s valid Massachusetts License, ID, Permit, or valid Out of State license for the following transactions processed on EVR:

• New Registration and Title
• Renewal
• Reinstatements

For the following transactions that cannot be processed on EVR and are submitted to a Service Center for processing:

• New Registrations
• Registration Transfers
• Plate Swaps
• Renewals
• Amendments
• Reinstatements

Registration applicants must present a valid Massachusetts driver's license or identification card, if one has been issued. If the applicant does not hold a Massachusetts driver’s license or identification card, the applicant must present at least one (1) of the following:

• A valid, unexpired driver.s license from any state or territory of the United States or Canada
• A valid, unexpired foreign passport or a valid, unexpired consular identification document, which must be accompanied by a certified translation, if the document is not in English
• Their Social Security Number (SSN)
• Other acceptable proof of lawful presence in the United States

December 14, 2022:
FID Department Correspondence
Effectively immediately, all FID correspondence should be emailed to the FID direct email box. Please do not fax or send email to any personal email addresses. The FID Department email address is: MassDOTRMVMAFID@dot.state.ma.us. This email box is monitored and will result in a quicker response.

December 2, 2022:
Temporary New South Yarmouth Service Center Location

November 28, 2022:

EVR Refresher Course Registration

As an Individual EVR Participant, you are required to stay up to date with all EVR changes. We are still seeing some locations following pre-modernization guidelines. As of December 31, 2022, any user found using outdated processes will be required to attend the New User 2-day certification class.  The EVR Department offers an EVR Refresher Class every other month for existing Individual EVR Participants as well as a Training & Support page that keeps users up-to-date on current EVR processing procedures. It is highly recommended to take the Refresher Class if you haven’t attended one already!   

The next Refresher Class is scheduled for December 12^th and the information to register is below: 

Jump in and join this online seminar that is geared towards existing Individual EVR Participants of the  EVR program! We review changes to policy, new resources, new transaction overviews and procedures on EVR. This is not a course for certification requirements for a new user and is optional but highly beneficial. You must attend if required by your compliance officer, if you cannot attend, you must let them know.  The online seminar is about 4 hours long. 

Register for EVR Refresher Training on December 12, 2022 9:00 AM – 1:00 PM EST on the Training Registration page.

After registering, you will receive a confirmation email containing information about joining the webinar.

November 22, 2022:
Electric Vehicle (EV) Plate Orders - Update

Electric (EV) Vehicle Plates will be available in a limited quantity to order starting on Monday, November 28, 2022. If you placed an order before this date, you will need to reorder on Monday, November 28^th for fulfillment. Thank you for your patience!

New Policy - RTA and Insurance Verification - Effective January 1, 2023

October 13, 2022:
Driver's License Copies

Dealerships on the EVR Program will be required to collect a front and back copy of a driver’s license for both Massachusetts (MA) and Out of State (OOS) drivers. MA licenses can be in black and white. OOS licenses must be color copies. Refer to the updated Scanning & Tagging Guidelines for Dealers posted on the ATLAS Business Partner EVR Training & Support page.

September 19, 2022:
Electric Vehicle (EV) Plates Update: 
Due to supply chain issues, the RMV Distribution Center has had a very limited number of Electric Vehicle (EV) Plates available for fulfillment. We are expecting to be replenished within the next two (2) weeks and will notify all EVR locations via a Message of the Day when they have arrived. If you placed an inventory order for Electric Vehicle Plates that was not fulfilled, you will need to re-order at that time. 

We apologize for the inconvenience and thank you for your continued partnership in the EVR Program.

September 16, 2022:
In-Person Registration Transactions

September 14, 2022:
Vehicle Inspection Changes

September 13, 2022:
New Certificate of Title Paper Stock

September 8, 2022:
Revised Duplicate Title Policy for EVR

August 12, 2022:
Effective Immediately for all Duplicate Title Applications processed by EVR, Title Division, and Service Centers:

For security and legal purposes, the RMV must follow identification requirements for all paper applications for Duplicate Certificates of Title.

• All applicants: Any customer applying for a Duplicate Title must provide a photocopy of the license/ID of each individual owner (whether the applicant is the owner or somebody else) IF they are requesting the Duplicate Title be mailed to any address other than the address of the lienholder or owner on record. If there are multiple owners on file, the applicant must present a photocopy of the license/ID for each owner.
• Company/Business Applicants: If the titled owner is a Company or Business the representative that signs the application on behalf of the business/company must provide a photocopy of their license/ID IF they are requesting the Duplicate Title be mailed to any address other than the address of the lienholder or owner on record. The representative must also indicate their position within the business/company next to their signature on the Duplicate Title Application.
• Non-owner applicants: If the applicant listed on and signing the application is anyone other than the owner(s) and requesting that the Duplicate Title be mailed to any address other than the address of the lienholder or owner on record, the applicant must present a Power of Attorney (POA) signed by the owner(s), in addition to the photocopy of the license/ID of the owner(s). If there are multiple owners on file, the applicant must present a POA (if not the owner) and a photocopy of the license/ID for each owner.
• Owner-applicants with co-owners: If there are multiple owners, an owner-applicant must provide a POA signed by each additional owner who has not signed the application, in addition to the photocopy of the license/ID of each individual owner named on the title, in order for the Duplicate Title to be mailed to any address other than the address of the lienholder or owner on record.
• Business owners: The same requirements apply to business owners as to individual owners. A photocopy of the license/ID of the representative(s) of the business signing the application is required in order for the Duplicate Title to be mailed to any address other than the address of the lienholder or owner on record.
• Surviving spouses: A photocopy of the license/ID of the surviving spouse is required in order for the Duplicate Title to be mailed to any address other than the address of the lienholder or owner on record.
• Personal representatives of a deceased person: A photocopy of the license/ID of the personal representative is required in order for the Duplicate Title to be mailed to any address other than the address of the lienholder or owner on record.

The photocopy of the ID and the POA (if required) must be scanned into the transaction along with the application and inquiry. If the required documents are not provided, the transaction cannot be processed.

NOTEs:

• The photocopy of the license/ID does NOT need to be in color, but it must be of an ACTIVE license/ID.
• This policy only applies to paper applications. It does not apply to applications through the Online Service Center.
• If a customer requests a Duplicate Title be mailed to the owner/lienholder address that is listed in ATLAS, a photocopy of a license/ID and POA is NOT required.

New/Revised Applications
To accommodate this policy, a new Duplicate Title Application (TTL117) has been created.

In addition, the form previously titled the Amend/Lienholder Maintenance/Duplicate Title Application, has been revised to remove the Duplicate Title option from it; it is now titled the Amend Title/Lienholder Maintenance Application (TTL104).

Begin using these forms immediately and recycle/destroy any printed copies of the old application.

August 8, 2022:
New Worcester Service Center Location

August 4, 2022:
EVR Reauthorization Email Submission – Effective August 4, 2022

The EVR Department is pleased to announce that we now have an EVR Reauthorization email address to which you can send your EVR Reauthorization Forms. Email your EVR Reauthorization forms to MassDOTEVRReauths@dot.state.ma.us for processing.

Until further notice, we will still accept EVR Reauthorization Forms submitted by fax; however, we do encourage you to use the email method of submission.

August 2, 2022:
Registration and Title Applications mailed into Quincy Headquarters Update:

Registration and Title Applications (RTAs) from out-of-state (OOS) dealers can be processed by mail through the Registration Department at Quincy RMV Headquarters (QHQ). All other RTA Forms mailed to the Registration Department get returned to the customer and they need to make an appointment at a Service Center to process the transaction.

Effective immediately, a new Returned Mail Letter will be sent to these customers with instructions to make an appointment. If the customer has an account, a copy of this letter will be attached to the customer’s account. This will allow us to record and track these returns.

August 1, 2022:
RMV Title Sticker Policy - Effective August 1, 2022

This new Policy specifies what is acceptable regarding the application of a sticker or label on a Certificate of Title. Labels or stickers must be affixed along the edge of the Certificate of Title and must not cover or conceal any information in the body of the Title.

NOTE: The RMV has sole discretion whether or not a sticker or label is appropriately affixed to a Certificate of Title or if its removal has in any way affected the fidelity of a Title.

July 15, 2022:
Reminder

In March 2020, the RMV temporarily amended the Proof of Insurance Policy with the understanding that insurance companies and agents may select to work remotely, or stop in-person visits to their offices. This policy change has been extended indefinitely.

• For insurance companies and agents that currently use a rubber insurance stamp, the RMV will accept a scanned or faxed copy of the Registration and Title Application (RTA Form) or RMV-2 Form. The copy must be legible and the Form filled out properly in order to be accepted. The acceptance of a scanned or faxed copy of these forms is the only change to the former Policy.
• For both Electronic Vehicle Registration (EVR) Program and non-EVR program dealer sales, a new RTA Form may need to be completed by the insurance company or agency if they lack the ability to physically receive a fax or stamp the RTA Form. In this case, both the dealer completed and insurance completed RTA Forms will need to be submitted as part of the transaction. If two (2) Forms are submitted, both must be completed; however, one (1) form may have the customer signature and one (1) form may have the insurance stamp. Both Forms together are considered a complete Form. One (1) or both may be faxed or scanned versions.
• If one form is submitted, all the components must be on one (1) form (completed application, customer signature, and insurance stamp) but it may be a faxed or scanned version.

July 11, 2022:
Reminder

If your EVR Permit Holder location has any name, ownership, or address change you MUST (bold font) notify the EVR Department, as well as your Service Provider, in advance. There are documents that are required for both the Service Provider and the RMV/EVR Department that must be completed for these types of changes.

When the EVR Department is notified of a change, you will be provided next steps and the required documents and/or contracts to be completed.

If it is found that you did not notify the EVR Department of a change and did not provide the correct documentation, your EVR Account will be deactivated until the correct documents and/or contracts are received.

July 8, 2022:
2022 Plate Lottery

June 14, 2022:
EVR Processing and NMVTIS Holds
It has been brought to our attention that there has been an influx of transactions processed by EVR locations that are having holds put on the titles by the NMVTIS (National Motor Vehicle Title Information System) Team due to the incorrect documents being scanned into the EVR transaction. These holds have a negative impact on our customers as well as your EVR location!

As the Individual EVR Participant, you need to carefully review that the correct documents are being scanned in to your EVR transaction. It is your responsibility to verify that you have the correct and completed documents when you are processing a transaction.

IMPORTANT: These holds are notated and reported to your Compliance Officer for resolution. Multiple instances of these types of holds and errors happening at your EVR location would put your participation in the EVR Program at risk.

June 10, 2022:
Title Transaction Errors – Reminder
If you receive an error message when processing a transaction using the clear (no lien/lien released) Out of State (OOS) Title that you have in your possession because of a previous Massachusetts Memorandum Title on record in ATLAS, call it in to your Service Provider Help Desk/Client Support. They will verify the error and escalate the transaction to RMV Business Support for further review and resolution.  

Common Error Messages that you may receive for this scenario
• Transaction Cannot be Completed Because the Title is Electronic and Held by the ELT Lienholder
• No Active Title Found
• Title Under Review

May 12, 2022:
Beginning on 5/12/2022, you will see the following changes in EVR processing:

*All NEW vehicles will be required to have a MSRP (Manufacturer's Suggested Retail Price) submitted in the transaction; this also includes NEW vehicles that are tax exempt.
*You will be allowed to change a vehicle make decoded from the VIN by VINtelligence, if necessary.  Please be sure that you are using a valid make and it is reflected in all of your source and supporting documents.

Refer to the EVR Reference Guides on the Training & Support page for definitions and guidance.

To process an EVR transaction, you must have the original title in hand. IEPs are not allowed to process a new registration and title and/or a registration transfer transaction on EVR if the customer does not have a title. You are never allowed to use a vehicle registration in lieu of a title to process.

If you have questions, please refer to your EVR Reference Manual where this business policy is stated. 

Effective Immediately for all Individual EVR Participants (IEPs) - 04/20/2022
All IEPs who process a transaction on EVR are now required to write their first initial and full last name in the upper right-hand corner of the RMV Application being used and scanned (RTA Form, Duplicate Title Application, etc.) This is for any transaction that you process on EVR.