Insurance

Interactive training videos, also known as CBTs, are provided in .zip files or folders. To access Zipped Folders, click on the link (How to Un-Zip a Zipped Folder) to automatically download the training to your computer. You will need Windows Media Player, QuickTime or Internet Explorer in order to view the training. Please contact the RMVAtlasSupport@massmail.state.ma.us if you have questions or have technical issues.

Welcome to the eServices Portal

This module covers logging into the eServices Portal and basic navigation.

Insurance Help Documentation

Please use the PDF files below to view a list of step by step documentation on how to perform tasks within the eServices Portal.

Insurance Admin Course

This module explains what Administrator access includes, as well as how to add new logos and grant third party access to other users.

Performing Informal and Formal Inquiries

In this module, learn the difference between an informal and formal inquiry, and how to perform each.

Customer Record Updates

This module covers how insurers with the proper access can update customer information by adding, amending, and reversing insurance claims and out of state incidents.

Insurance YouTube Playlist

Use the Insurance YouTube Playlist link to view all the Computer Based Trainings in video format. Please note, that these videos are not interactive.



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